What are my employment obligations as a tourism business?

Kimberly Jones • Aug 29, 2018

In 2016/17, the WA tourism industry directly employed 71,100 people and indirectly created a further 32,800 jobs.

As a sector providing significant employment in our state, it is important for businesses in tourism to understand their legal obligation to their employees.

The majority of employers in tourism will be covered by the national Fair Work Act 2009. The Fair Work Act sets out National Employment Standards (NES), which are 10 minimum employment entitlements that must be adhered to by all employers under the system.

These stands include: maximum working hours, leave arrangements (including annual, personal, parental, community service and public holiday entitlements), the right to request flexible working arrangements, and notice and redundancy requirements.

The NES also required that all new employees must be provided with a Fair Work Information Statement by their employer. You can access a copy here: https://www.fairwork.gov.au/employee-entitlements/national-employment-standards/fair-work-information-statement

Awards & enterprise agreements

Your business may also be required to meet further minimum standards of employment set by a registered agreement or modern awards.

If there is no registered agreement in place, it may be unclear to an employer which, if any, award applies.

Your business may be covered by more than one award depending on the jobs carried out by your employees. You should refer to the section of each award that deals with ‘coverage’ to ascertain whether the award applies to you.

Individual flexibility agreements

If an award or agreement does apply, an employer may choose to vary certain terms of an employee’s employment through a written employment agreement, referred to as an Individual Flexibility Agreement (IFA).

An IFA can assist both parties in structuring an employment agreement that meets their specific requirements. However, only certain terms can be varied, which will be outlined in the award or agreement.

If an employer is varying award or registered agreement terms, the employer must ensure that the employee is better off under the varied agreement than they would be if the relevant modern award or registered agreement applied. This is known as the ‘Better Off Overall Test’ or ‘BOOT’.

An IFA may pass the test even if some benefits have been reduced, as long as overall those reductions are more than offset by the benefits of the IFA.

Occupational Health and Safety (OH&S)

Employers should also be aware of their duty to protect employees from risks in the workplace, including duties imposed by workplace health and safety laws.

The Occupational Safety and Health Act 1984 (WA) and Occupational Safety and Health Regulations 1996 (WA), currently apply to workplaces in Western Australian.

New workplace health and safety legislation in Western Australia has been proposed and is in the consultation phase.

This new legislation is based on the national model work health and safety laws. Other states have now adopted this model, and WA employers should be aware that there are likely to be significant changes to workplace health and safety legislation in WA in the near future.

Further Resources: Resources to assist small businesses to comply with safety obligations, including guides, action plans and checklists, can be found on the WA Department of Mines, Industry Regulation and Safety website at: https://www.commerce.wa.gov.au/worksafe/small-business

 If you would like more information on these issues, please contact Bailiwick Legal by calling (08) 9321 5451. 

 The above information is a summary and overview of the matters discussed. This publication does not constitute legal advice and you should seek legal or other professional advice before acting or relying on any of the content.
05 Mar, 2024
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20 Feb, 2024
The Human Rights Commission may take action against employers who fail to actively eliminate sexual harassment, discrimination and victimisation in the workplace, as part of a positive duty reform. While the reform itself was introduced under the Sex Discrimination Act in 2022, a change was put in place last December - and every employer, including those in the agricultural sector, is affected. This change has provided the commission with new powers to investigate and enforce compliance with positive duty and investigate organisations or businesses where it "reasonably suspects" non-compliance. What does this mean for shearing contractors, sheep producers and other primary producers? Speaking at the WA Shearing Industry Association (WASIA) general meeting last month, Bailiwick Legal solicitor Matilda Lloyd said the enforcement power involved inquiries and investigations similar to WorkSafe. She said a complaint did not have to be made for an inspector from the commission to visit and look over a workplace, and see if there is any kind of sexual harassment occurring. "The commission looks at policies and procedures, and essentially you need to be able to demonstrate that you're compliant with this positive duty. "When you think about it in the context of a shearing shed, it is the safety checklist you have in place for when people enter the shed. "Those are the things you need to consider with sexual harassment as well." Ms Lloyd said the commissioner never had the power to conduct an investigation before and, as such, practically how it was going to work was an unknown. "We don't know whether they're going to be coming out and doing regular inspections, what those inspections are going to look like in terms of time or how thorough they are going to be, " sh e said. "They need to be thought of the same way as a WorkSafe investigation, whereby it could happen at any point whether a complaint is made or not. "Investigators will expect employers to show that they are actively trying to eliminate this form of unlawful conduct." If an inquiry occurs, what will happen? If an employer wasn't taking the correct measures to stop sexual harassment, discrimination and victimisation from occurring, they could be issued a compliance notice. Ms Lloyd said if the notice wasn't adhered to and an inspector returned, they could apply to the Federal Court to have that positive duty enforced. What is positive duty? Ms Lloyd said a positive duty was a legal obligation on an employer or person conducting a business or undertaking to take reasonable and proportionate measures to eliminate unlawful behaviours in the context of work, workplaces and working relationships. In the case of shearing contractors, sheep producers and other primary producers, she said that obligation was on the employer and applied to all staff, workers, contractors, customers and people entering, for example, a shearing shed. She said the obligation was "very broad" and applied right across the board. "Enforcing positive duty is pretty straightforward in terms of the employer, but when we look at the other parties involved it is extensive, " Ms Lloyd said. "When we are talking about sexual harassment in the workplace we are talking in the shed and in a vehicle on the way to work or another shed. "It is also offsite, so if you are having work drinks at the quarters or wherever afterwards - that's also a workplace within the definitions of the act. "The obligation applies across the board in all of these circumstances. "And also applies to visitors, so if you have farmers and they bring their wives, it is anyone coming into that shed or environment." In the context of positive duty, what do contractors need to do? Firstly, employers need to understand what sexual harassment, sex-based harassment, discrimination and victimisation is. Ms Lloyd said employers were responsible for leading their team, so it was important to understand what the laws were and how they affected not only them, but their employees. "When we talk about sexual harassment we talk about unwelcome conduct that is of a sexual nature or requests for sexual favours, touching, requesting dates and so forth," she said. "Whereas sex-based harassment is harassment that is targeted at a particular sex. "This could be making sexist comments about a woman because she's a woman or making sexist comments about a man because he's a man. "Then victimisation is about targeting someone because they've made a complaint." Ms Lloyd said a conversation then needed to be had to educate employees, whether that be face-to-face, by Whatsapp or having it displayed in the shed. She said there were resources and guidelines available through the Human Rights Commission, which helped with this. "Have that conversation - as an employer understand what sexual harassment is but then talk to your employees and be serious about educating your employees, " Ms Lloyd said. "It is about actually having that conversation and then thinking about what material can be given to them. "The whole point is to make it easy, so people understand. "Then it goes into training and support - is there someone in your team people can talk to?" The seven standards The commission has released guidelines for complying with the positive duty under the Sex Discrimination Act 1984. The guidelines are centred around seven standards - leadership, culture, knowledge, risk management, support, reporting and response, and monitoring, evaluation and transparency. Examples of practical actions that organisations or businesses can take to meet each of the standards are set out in the guidelines. Ms Lloyd said, as each business is different, it depended on how big a team was, what was going to be practical and cost-effective in the workplace. She said the commission would look at the different standards if there was an investigation or inquiry. How often do employers need to talk to their team about this? Ms Lloyd said it should be looked at similarly to safety or work related issues, whether that be a toolbox or regular meeting once a week or every couple of days. She said if a contractor was starting a new job or visiting a place they hadn't been to before, it was about having that conversation upon arrival. "When everyone's preparing for their first break, sit down and have a chat about general safety as well, " Ms Lloyd said. "That's the first step, and then follow it up a month later when you start a new shed. "It is about consistently and actively taking measures to create a safe space. "It seems obvious that once you've gone through your checklist you then talk to the people coming into that environment, who are your workers, and alert them to what you have found. "Similarly, with positive duty, a checklist is proof that you are doing the right thing if you are audited." Does insurance cover sexual discrimination cases? Having insurance does not diminish positive duty, it just safeguards employers against potential damage and loss against their business if they are sued. Ms Lloyd said sexual discrimination cases, which travelled through the Federal Court, were not cheap and often have adverse outcomes from an award of damages perspective. "If we talk about Work Health and Safety, as you know, that is a serious issue you have to take onboard and consider, " she said, "And that's the way I think employers need to frame their conduct when talking about and implementing measures to prevent sexual harassment, discrimination and victimisation." Is an employer covered if they have put everything in place, but those rules are still broken? Ms Lloyd said an employer would be protected if they have been able to eliminate as much as they can with the resources available to them. She said it was important to remember sexual harassment and discrimination is unlawful conduct. "In terms of positive duty, by taking all reasonable steps and measures given the resources available to you, you will be able to mount a solid defence against any claim. "If you've done your duty positively and it can be demonstrated that you've exercised your role in appropriate fashion, then that will be solid defence." For more information on the positive duty reform and seven standards, go to humanrights.gov.au
14 Dec, 2023
See what's been happening and current topics of interest in our December 2023 newsletter .
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